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Our Policies

Shipping Policy

At Bel’s African Spice LLC, we are committed to delivering your order quickly and efficiently.

Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed, you will receive a confirmation email with shipping details.

Shipping Locations
We currently ship nationwide within the United States.

Shipping Rates
Shipping costs are calculated at checkout based on your location and selected delivery method. From time to time, we may offer flat-rate or promotional shipping.

Delivery Time
Delivery times may vary depending on your location but typically range between 2–7 business days after shipment.

Delays
While we strive to meet all delivery timelines, delays may occur due to carrier issues, weather conditions, or other unforeseen circumstances beyond our control.

Return & Refund Policy

Due to the nature of our products, all sales are generally considered final.

Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at:
belsafricanspice@gmail.com

Include:

  • Your order number
  • A clear photo of the item received

We will review the issue and, if approved, offer a replacement or refund.

Non-Returnable Items
For health and safety reasons, we do not accept returns on food products that have been opened or used.

Privacy Policy

Bel’s African Spice LLC respects your privacy and is committed to protecting your personal information.Information We Collect We may collect personal information such as:
  • Name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment details (processed securely via third-party providers)
How We Use Your Information Your information is used to:
  • Process and fulfill orders
  • Communicate with you regarding your purchase
  • Improve our website and customer experience
  • Send updates or promotions (only if you opt in)
Sharing of Information We do not sell or rent your personal information. Your data may be shared with trusted third parties (such as payment processors and shipping providers) strictly for order fulfillment purposes.Data Security We take reasonable measures to protect your information using secure systems and industry-standard practices.Cookies Our website may use cookies to improve user experience and analyze site traffic.Contact UsIf you have any questions about our policies, please contact us at: Email: belsafricanspice@gmail.com

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